Key Account Manager

Ref: AS7355565

Birmingham, UK

£45,000

• Permanent
• Construction Sector Sales
• Strategic Account Growth
• Commercial Negotiation

About the candidate

A commercially focused sales professional with a strong background in account management across construction, trade supply and home improvement environments. They have built long-term partnerships with contractors and B2B customers, combining a proactive approach with strong organisation and a clear focus on profitable growth.

They are confident managing key accounts, negotiating pricing strategies, using CRM systems and spotting opportunities to strengthen customer loyalty. Collaborative, detail-driven and customer focused, they would suit a business looking for someone who can protect existing relationships while opening up new growth opportunities.

What makes them great?

• Strong Retention Results: Helped increase contract renewals by around 30% over two years through strategic relationship management and improved customer loyalty.
• Improved Sales Efficiency: Supported initiatives that reduced response times by approximately 20%, improving client feedback and service levels.
• Sector-Relevant Relationships: Brings hands-on experience working with contractors, trade customers and construction-sector accounts, making them quick to understand customer needs.

Areas of expertise

• Key Account Growth: Experienced in managing contractor and B2B customer portfolios, with a focus on retention, satisfaction and long-term value.
• Commercial Negotiation: Confident negotiating pricing strategies in line with market conditions to support margin improvement and sustainable profitability.
• CRM & Sales Process Management: Well organised in tracking client activity, forecasting performance and improving response times through structured sales processes.