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Key Account Manager

Ref: AS3925107

London, UK

£50,000

  • Permanent
  • Premium Coffee Sector
  • Strategic Account Growth
  • Client Retention Improvement

About the candidate

This candidate is a seasoned account management professional with a strong background in the food and beverage sector, particularly within premium coffee. They have built a solid track record of managing strategic corporate clients, creating tailored coffee solutions and developing long-term partnerships that support both service excellence and commercial growth.

Proactive, organised and commercially minded, they are confident working with internal teams across marketing, operations and customer service to improve onboarding, strengthen client satisfaction and deliver a more joined-up customer experience.

What makes them great?

  • Strong Client Retention: Delivered around a 30% increase in client retention through tailored account plans and proactive relationship management.
  • Proven Growth Mindset: Grew a client base by approximately 40% within one year through targeted new business activity.
  • Commercially Balanced Approach: Confident negotiating profitable contracts while maintaining ethical standards and protecting long-term customer value.

Areas of expertise

  • Strategic Account Management: Experienced in managing key corporate accounts, building account plans and maintaining strong client relationships.
  • Business Development: Skilled in identifying new opportunities, growing client portfolios and supporting commercial expansion across multiple sectors.
  • Customer Experience: Works closely with cross-functional teams to improve onboarding, service delivery and client satisfaction.