Key Account Manager
Ref: AS7206913
London, UK
£50,000
- Permanent
- Client Retention Growth
- Strategic Account Development
- Customer Relationship Management
About the candidate
This candidate is a commercially minded account management professional with over six years’ experience supporting high-value clients across logistics, financial services and SaaS environments. They bring a strong track record in building long-term customer relationships, improving service delivery and using data-led insights to spot opportunities for growth.
Available to start in two weeks and seeking a permanent role, they are well suited to a customer-focused environment where proactive communication, strong organisation and collaborative working are key to success.
What makes them great?
- Strong client retention results: Delivered account development strategies that helped increase client retention by around 30% while improving satisfaction scores.
- Proven growth contribution: Supported targeted engagement activity that contributed to approximately 20% client base growth within a financial services environment.
- Service-focused and organised: Able to balance multiple priorities while maintaining proactive communication and a tailored approach to client needs.
Areas of expertise
- Key account development: Experienced in managing high-value client portfolios, aligning activity with SLAs, performance metrics and long-term account plans.
- Client onboarding and retention: Skilled in supporting new client implementation, maintaining engagement and improving customer satisfaction.
- Reporting and insight: Confident using account data and reporting tools to monitor account health and identify growth opportunities.