Key Account Manager

Ref: AS3443362

London, UK

£65,000

• Permanent
• Strategic Account Growth
• Merchant Relationship Management
• Plumbing And Heating Sector

About the candidate

A commercially focused account management professional with over eight years’ experience across the plumbing and heating sector. They have a strong track record of managing key merchant relationships, developing structured account plans and identifying opportunities to grow sales within competitive distribution and supplier environments.

Known for their proactive, collaborative style, they communicate confidently with stakeholders at all levels and use customer insight, reporting and performance data to support better decision-making. They are now seeking a permanent opportunity where they can continue to grow strategic accounts and deliver measurable commercial results.

What makes them great?

• Proven Growth Delivery – Increased account penetration by around 30% over two years through targeted upselling and cross-selling activity.
• Strong Customer Retention Focus – Helped improve client satisfaction scores by around 20% through structured customer success initiatives and feedback processes.
• Consistent Sales Performance – Exceeded annual sales targets by an average of around 25%, demonstrating strong negotiation skills and commercial awareness.

Areas of expertise

• Strategic Account Management – Experienced in managing key merchant accounts, building account plans and strengthening long-term customer partnerships.
• Sales Growth & Account Penetration – Skilled in identifying upselling and cross-selling opportunities to increase revenue from existing accounts.
• Customer Insight & Reporting – Confident using feedback loops, performance reports and business reviews to improve service levels and guide sales strategy.