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Knowledge / Continuous Service Improvement Manager

Ref: AS2920798

PE29, UK

£45,000

  • Permanent
  • Service Improvement Expert
  • Documentation Efficiency Specialist
  • ITIL Compliance Specialist

About the candidate

Our candidate is a dedicated professional specialising in Knowledge Management and Continuous Service Improvement in the tech sector. With a robust background in ITIL policies and procedures, they have a proven track record of enhancing operational efficiency and fostering compliance within various technology-driven environments. Whether working in mid-sized tech firms or regional IT service providers, the candidate has showcased an admirable capacity for meticulous documentation and process improvements, combined with a commitment to supporting and enhancing customer service delivery.

Adept at navigating complex service delivery frameworks, they have a knack for significant cost and time-efficiency gains. Their interpersonal skills further enable them to bridge gaps between teams and stakeholders, making them a cherished leader and collaborator in any project or initiative.

What makes them great?

  • 20% Reduction in Document Retrieval Time: Successfully overhauled documentation workflows at a mid-sized technology firm, enhancing operational efficiency.
  • 15% Boost in Service Efficiency: Led improvement initiatives at a regional IT services provider that amplified service delivery metrics over a year.
  • Interpersonal and Analytical Skills: Known for excellent communication abilities and analytical reasoning, essential for liaising effectively with various teams and stakeholders.

Areas of expertise

  • Knowledge Management: Established advanced documentation systems that upheld compliance and streamlined access, significantly reducing retrieval timelines.
  • Continuous Service Improvement: Spearheaded service improvement strategies leading to notable enhancements in service delivery efficiency and stakeholder satisfaction.
  • Compliance and Audits: Proficient in navigating and managing compliance protocols, conducting audits, and maintaining documentation integrity across multiple platforms.