Manager Service Delivery

Ref: AS8498213

Leicester, England

£85,000

• Permanent
• Transport Operations
• Customer Satisfaction Improvement
• Stakeholder Management

About the candidate

A service delivery professional with strong experience across transport and logistics operations, currently seeking a permanent opportunity. Based in Leicester, they bring a practical and collaborative approach to managing customer accounts, operational performance and multi-stakeholder relationships.

They are confident leading teams, coaching colleagues and improving service processes to deliver better outcomes for customers. With availability to start in 2 weeks, they would be a strong fit for a logistics or transport-led business looking to improve service quality, efficiency and customer satisfaction.

What makes them great?

• Improved customer satisfaction: Led onboarding and service enhancement initiatives that increased customer satisfaction scores by around 20%.
• Delivered cost efficiencies: Developed performance metrics that supported an operational cost reduction of around 15% while maintaining service levels.
• Strong people leadership: Uses a coaching-led, collaborative style to develop teams, resolve escalations and maintain high standards of service.

Areas of expertise

• Service delivery management: Experienced in managing transport-related service teams, customer accounts and performance standards across busy logistics environments.
• Stakeholder and customer management: Skilled at building strong relationships with clients, internal teams and operational stakeholders to keep service delivery smooth and responsive.
• Operational improvement: Confident using performance metrics, process reviews and service enhancement projects to identify opportunities and drive continuous improvement.