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Mass Account Manager

EC1A 1AA, London, UK

£60,000

  • Permanent
  • Stakeholder Engagement
  • Account Growth Successes
  • Data-Driven Insights

About the candidate

A highly motivated and results-driven professional with over five years of experience in account management within the e-commerce sector. This Mass Account Manager has cultivated a deep understanding of high-volume partnerships, utilizing strategic planning and execution to drive significant performance improvements. Their record includes managing a significant portfolio of merchant accounts, leading cross-functional teams, and improving partner engagement through innovative campaigns.

Passionate about data-driven decision making, they excel in optimising processes and strategies to enhance overall business performance. Their role as a Program Manager in an international online retailer allowed them to significantly reduce onboarding times and boost partner performance through targeted data analysis. Renowned for a collaborative approach, they facilitate effective stakeholder communication, aligning diverse teams towards common goals.

What makes them great?

  • Performance Enhancement: Achieved a 30% increase in monthly active users through effective partner engagement strategies.
  • Process Optimisation: Spearheaded initiatives that reduced onboarding time by 25%, allowing quicker market entry for new partners.
  • Problem-Solving: Demonstrated expertise in addressing and resolving partner issues, significantly boosting partner satisfaction scores.

Areas of expertise

  • Strategic Account Management: Proven ability to manage and enhance over 200 merchant accounts for a mid-sized e-commerce platform, developing growth strategies that increase engagement and productivity.
  • Stakeholder Engagement: Skilled in building relationships with a diverse group of partners and stakeholders, ensuring clear communication and alignment on business objectives.
  • Data-Driven Decision Making: Advanced capability in leveraging data analytics to drive business decisions and implement process improvements. Played a pivotal role in reducing partner onboarding time by 25%.