National Customer Operations Manager
Ref: AS3117200
Letchworth Garden City, Hertfordshire, England
£55,000
- Permanent
- Customer Operations Leadership
- Order Management Improvement
- ERP And Automation Delivery
About the candidate
A strong customer operations leader with a solid background in order management, fulfilment and sales support across manufacturing, distribution and retail supply environments. They bring hands-on experience leading multi-site teams, improving service delivery and making processes simpler, faster and more reliable.
Available for a permanent role and able to start in around 2 weeks, this candidate is well suited to an organisation looking for someone who can balance customer satisfaction, operational efficiency and commercial priorities. They are confident working with IT, sales, logistics and senior stakeholders, particularly around ERP, automation and continuous improvement projects.
What makes them great?
- Improved order cycle times by around 20% – Delivered process improvements that helped speed up fulfilment and improve the customer experience.
- Reduced order errors by around 15% – Developed training programmes that strengthened team performance and improved accuracy.
- Boosted sales team productivity by around 30% – Enhanced the handling of quotations and orders, helping sales colleagues operate more efficiently.
Areas of expertise
- Customer Operations & Order Management – Experienced in leading order processing, fulfilment and customer service functions across multi-site operations.
- Process Improvement & Automation – Confident identifying inefficiencies, streamlining workflows and supporting the rollout of automation and ERP tools.
- Stakeholder & Team Leadership – Skilled at managing teams, improving performance and working cross-functionally with commercial, IT and logistics teams.