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National Operations Manager

Ref: AS3605589

London, UK

£50,000

  • Permanent
  • Strategic Operations Leader
  • High-Performance Teams
  • Client Satisfaction Improvement

About the candidate

An accomplished National Operations Manager specialised in the contract catering industry, our candidate boasts extensive experience in managing multi-site operations with a focus on service excellence and financial performance. With a deep-rooted passion for elevating customer experiences, they leverage strong commercial acumen to make data-driven decisions that significantly boost company metrics. Their track record spans from improving client satisfaction by 20% through innovative training programs to driving cost-saving initiatives that deliver tangible bottom-line benefits.

Routinely described as a strategic and analytical leader, they exemplify how combining exceptional interpersonal skills with a robust understanding of operations management can foster both internal team growth and robust client partnerships. This blend of attributes ensures the delivery of consistent operational improvements and financial gains, paired with a vibrant company culture committed to continuous improvement and high standards.

What makes them great?

  • Revenue Growth & Cost Reduction - Successfully managed P&L for numerous catering contracts, which involved spearheading cost-saving measures that cut staffing costs by 15% without compromising service quality.
  • Client Satisfaction Enhancement - Led initiatives that increased client satisfaction by 20%, thanks to targeted employee training and development efforts.
  • Strategic Decision Making - Utilises detailed performance data to inform strategic decisions, enhancing operational efficiency and client service.

Areas of expertise

  • Multi-Site Operations Management - Adept at overseeing operations across various locations, ensuring consistent quality and efficiency.
  • Financial Performance Improvements - Skilled in managing P&L and driving profitability through strategic financial oversight and cost management.
  • Team Leadership and Development - Proven ability to mentor and motivate teams, improving performance and job satisfaction.