Operations Coach

Ref: AS7766129

Wembley, London

£40,000

• Permanent
• Retail Operations
• Team Development
• Customer Experience

About the candidate

A hands-on Operations Coach with over five years’ experience across fast-paced retail environments, spanning regional, mid-sized and large national retail organisations. They bring a strong mix of operational leadership, team development, stock control, loss prevention and customer experience improvement.

Available to start in two weeks and seeking a permanent opportunity, this candidate is confident coaching teams, improving day-to-day processes and supporting safe, compliant and high-performing store operations.

What makes them great?

• Improves Operational Accuracy: Helped introduce streamlined processes that reduced stock discrepancies by around 20% and improved team productivity.
• Drives Commercial Performance: Supported a seasonal sales campaign that exceeded targets by 15%, while also contributing to 10% year-on-year revenue growth through team coaching.
• Builds Strong Teams: Develops training programmes that lift staff performance, customer service standards and day-to-day operational confidence.

Areas of expertise

• Retail Operations: Experienced in managing daily store activity, stock management, cash handling, loss prevention and operational standards.
• Team Coaching & Development: Skilled in training new starters, mentoring teams and building a positive, collaborative workplace culture.
• Customer Experience: Strong focus on improving service standards through feedback systems, staff training and product knowledge coaching.