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Operations Director/ COO

Ref: 607974

Midlands

£120,000

  • Permanent
  • Strategic Leadership
  • Developing High-performing Teams
  • Service Excellence

About the candidate

A senior-level executive with a proven track record in spearheading operational excellence across various industries. This Operations Director/COO is known for a dynamic leadership style that effectively blends strategic vision with hands-on operational oversight. With extensive experience in managing large-scale operations and driving significant business transformation projects, they have consistently delivered improved cost efficiencies, enhanced revenue streams, and superior service outcomes. Highly adept at leading change and integrating advanced technological solutions to streamline operations, they bring a wealth of knowledge in both strategic planning and tactical execution.

This candidate possesses a strong commercial acumen, developed through years of managing high-value supplier partnerships and customer relations. Their leadership has not only achieved record service levels but has also seen them successfully navigate complex trade union negotiations and lead significant changes including new site openings, WMS implementations/ upgrades, and navigating business sale. 

What makes them great?

  • Cost Reductions and Efficiency Improvements: Achieved savings of £2m annually by restructuring delivery fleets and customer service operations. Moreover, a rightsizing initiative led to an additional £1.2m savings.
  • Service Excellence: Led a service improvement strategy that resulted in the best service year on record, improving service delivery accuracy from 97.97% in 2022 to 98.72% in 2023.
  • Strategic Business Planning: Demonstrated excellence in strategic planning, significantly increasing delivery capacity and enabling a 250% year-over-year increase in next-day delivery volumes.
  • Business Transformation Projects: Spearheaded new-site openings, CI initiatives and leading & preparing the business for sale.

Areas of expertise

  • Strategic Operations Leadership: Excelling in setting and executing operational strategies that align with company visions, leading to substantial bottom-line growth and market expansion.
  • Change Management: Proven capability in directing major transformation initiatives, streamlining processes, and implementing advanced technologies to address evolving market challenges.
  • Stakeholder Engagement: Skilled in nurturing robust relationships across all organisational levels, driving engagement and cooperation to achieve business objectives.