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Operations Director

Ref: AS3193649

Harrogate, UK

£80,000

  • Permanent
  • Operational Excellence
  • Client Relation Expertise
  • Strategic Financial Management

About the candidate

The candidate is an accomplished Operations Director with an extensive background in the hospitality sector, primarily focused on catering services. Known for their adeptness in steering operations to surpass service delivery targets, they bring a wealth of expertise particularly in managing mid-sized to large catering functions. This candidate excels in crafting operational strategies that elevate client satisfaction and business performance, making them a venerated leader in their field.

With experience spanning regional groups to national service providers, their career is marked by a persistent drive to enhance quality, streamline processes, and promote a culture that fosters robust team performance and client engagement. They hold a particular interest in upscaling dining and service experiences in a variety of hospitality environments, leveraging both their strategic vision and a hands-on approach to leadership.

What makes them great?

  • Proven Leadership: Demonstrates exceptional leadership by driving team performance and enhancing customer service levels, evidenced by a 20% improvement in customer feedback scores.
  • Revenue Growth: Central to year-on-year revenue growth by spearheading strategic initiatives leading to operational excellence and business expansion.
  • Innovative Problem Solver: Has a track record of delivering creative solutions to operational challenges, achieving significant cost reductions and efficiency improvements.

Areas of expertise

  • Operational Strategy & Execution: Adept in devising and implementing effective operational frameworks that enhance service quality and efficiency across multiple locations.
  • Cost Management and Financial Oversight: Proven ability to oversee budgets and financial operations, crucially identifying areas for cost reduction and profitability improvements.
  • Client Relationship Management: Skilled in cultivating and maintaining strong client relationships, thereby ensuring high retention rates and client satisfaction.