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Operations Director

Ref: AS4970388

London, United Kingdom

£95,000

  • Permanent
  • Strategic Planning
  • Client Relationship Management
  • Operational Excellence

About the candidate

A seasoned Operations Director with more than five years of leadership in the facilities management sector. This candidate has a rich history of advancing service quality and operational efficiency across multiple sites. Key strengths include strategic planning, client relationship management, and financial oversight, underscored by a robust understanding of compliance and sustainability within the industry. Employing a people-first leadership approach, this professional excels in fostering team collaboration and accountability, thus heightening overall operational performance and innovation.

The candidate has effectively led teams and projects at various levels, including at a national company known for its comprehensive facilities management services, a regional property services company, and a local provider. These roles have seen the introduction of game-changing strategies that substantially increased client satisfaction and operational cost efficiency, crafted within highly dynamic and client-focused environments.

What makes them great?

  • Enhanced Client Satisfaction: Through innovative performance metrics and service strategies, achieved a 20% increase in client satisfaction at a national facilities management firm.
  • Revenue Growth: Spearheaded initiatives at a regional property management company that resulted in a 15% boost in revenue.
  • Operational Cost Reduction: Implemented streamlined processes that significantly reduced operational costs, contributing to higher profitability and client retention.

Areas of expertise

  • Strategic Planning: Skilled in crafting long-term strategic initiatives that align with company goals and client needs, optimising resource allocation and market position.
  • Client Relationship Management: Proven expertise in nurturing and expanding customer relationships, leading to increased retention rates and contract renewals.
  • Financial Oversight and Compliance: Efficient in managing budgets and financial reports while ensuring operations adhere to prevailing regulations and sustainability standards.