We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Operations Director

Ref: AS1331214

London, UK

£100,000

  • Permanent
  • Food Service Operations
  • Hospitality Leadership
  • Process Improvement

About the candidate

A seasoned operations professional with a strong background across food services, catering and hospitality. They have built their career in fast-paced, service-led environments, leading teams, improving day-to-day performance and keeping client satisfaction at the centre of everything they do.

They are now seeking a permanent Operations Director opportunity where they can bring a hands-on leadership style, strong stakeholder management and a clear focus on improving efficiency, service delivery and profitability. Available to start in two weeks.

What makes them great?

  • Improved service delivery: Introduced process improvements that increased service delivery speed by 20%, while also supporting stronger client satisfaction scores.
  • Raised operational standards: Developed staff training programmes that improved service consistency and reduced compliance issues by 15%.
  • Helped grow repeat business: Played a key role in customer feedback initiatives that contributed to a 30% increase in repeat business through better service and engagement.

Areas of expertise

  • Multi-site catering operations: Experienced in overseeing several catering contracts, balancing client expectations, service standards and operational efficiency.
  • Team leadership and compliance: Confident managing operational teams, embedding training programmes and supporting strong health and safety standards.
  • Client engagement and service improvement: Skilled at building strong client relationships, using feedback to improve service delivery and support repeat business.