Operations Manager

Ref: AS5078090

London, United Kingdom

£65,000

• Permanent
• Operational Efficiency
• People Development
• Customer Satisfaction

About the candidate

This candidate is a highly competent Operations Manager with extensive experience in the quick-service restaurant industry. Having held roles in both regional chains and national franchises, they possess a remarkable ability to handle the complex dynamics of multiple site management. They have a clear focus on enhancing operational efficiencies and customer service, consistently achieving performance improvements across various locations. Their background includes pioneering training initiatives that enhance staff retention and compliance, showing a deep commitment to quality and team development.

What makes them great?

• Proven track record of financial enhancement: Successfully drove a 15% increase in sales at a mid-size fast food franchise through effective strategic marketing and leadership excellence.
• Operational efficiencies expert: Implemented standard operating procedures that significantly streamlined processes and increased compliance with food safety regulations by 30%.
• People-focused manager: Developed training programs that improved staff retention rates by 20% and increased customer satisfaction through team engagement initiatives.

Areas of expertise

• Multi-site management: Proficient in overseeing operations across multiple locations, enhancing overall performance and satisfaction.
• Team development and training: Skilled in creating and implementing effective training and development programs that improve staff retention and operational efficiency.
• Strategic operational improvements: Adept at establishing systems and procedures that maximize productivity, ensure compliance, and reduce operational costs.