Operations Manager

Ref: AS8343641

London, UK

£50,000

• Permanent
• Team Leadership
• Strategic Problem-Solving
• High Customer Satisfaction

About the candidate

The candidate is an experienced Operations Manager specialised in the fire and security industries. With a proven track record in managing complex life safety and security systems, they have demonstrated strong leadership in coordinating teams and overseeing large-scale projects. This professional excels in environments that demand strategic problem-solving and flexibility, ensuring high standards of quality and safety in project delivery. Their approach to management is highly collaborative, focusing on enhancing team performance and exceeding customer expectations.

What makes them great?

• Customer Satisfaction: Achieved a 20% increase in customer satisfaction scores by enhancing service delivery and team communication in a national security solutions provider environment.
• Project Efficiency: Initiated process improvements in a regional fire safety company that decreased project completion times by 15%, aligning closely with client needs and quality standards.
• Client Relationships: As a field technician in a local security services firm, effectively improved customer retention by 30% through expert troubleshooting and dedicated client engagement.

Areas of expertise

• Team Coordination: Exceptionally skilled in managing diverse teams and subcontractors to efficiently deliver projects within the stipulated time frames and budgets.
• Strategic Planning: Adept at developing and implementing strategic plans that enhance project efficiency, reduce costs, and improve overall output quality.
• Customer Relationship Management: Proven ability to build and maintain strong relationships with clients, ensuring repeated business and high satisfaction levels.