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Operations Manager

Ref: AS5096798

BS20, United Kingdom

£40,000

  • Permanent
  • Strategic Operations Management
  • Leadership Impact
  • Operational Excellence

About the candidate

The candidate is a dynamic, highly motivated Operations Manager with extensive experience in the fast-paced sectors of multi-branded retail, particularly catering and food services. With over five years of hands-on management experience, they excel in team development and achieving exceptional customer service outcomes. This candidate has a proven track record of devising and implementing effective strategies that enhance operational efficiency, sales performance, and customer satisfaction.

They have previously held roles such as Operations Supervisor for a regional fast food chain and Assistant Manager for a national coffee retailer, where they made significant improvements in customer satisfaction ratings and sales. Their approach combines rigorous performance tracking with energetic coaching, making a tangible impact on business outcomes.

What makes them great?

  • Record of Improvement: Demonstrated ability in boosting operational metrics, such as a 20% increase in sales and a 15% improved customer satisfaction rating through strategic initiatives.
  • Leadership Impact: Proven leadership skills, evidenced by successful team mentoring and training programmes that foster an environment of motivation and growth.
  • Operational Excellence: Direct experience in reducing operational hindrances, exemplifying a 30% reduction in customer wait times leading to higher customer return rates.

Areas of expertise

  • Strategic Operations Management: Profound expertise in overseeing the full scope of operations in high-demand retail environments, enhancing process efficiencies and customer experience.
  • Team Leadership and Training: Skilled in building, mentoring, and leading teams to exceed sales targets and improve service standards, fostering a culture of high performance and continuous improvement.
  • Financial Oversight: Adept at managing budgets and P&L to align financial management with corporate goals, ensuring cost-effective operations.