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Operations Manager

Ref: AS2740055

Edinburgh, UK

£46,500

  • Permanent
  • Process Improvement
  • Team Leadership
  • Operational Excellence

About the candidate

The candidate is a motivated Operations Manager with an impressive background in retail management, particularly within luxury and fashion sectors. Their career is marked by a proactive approach in enhancing customer experience and operational efficiency. Having worked in various capacities from Operations Supervisor to Assistant Operations Manager, they have developed a robust understanding of the retail industry, with a keen focus on optimising operational performance and team leadership.

Their experience spans across high-profile retail environments where precision and luxury are paramount. This professional has consistently demonstrated the ability to lead teams, manage diverse operational needs, and implement effective strategies that enhance productivity and customer satisfaction. Their adaptability and analytical skills make them an invaluable asset for any dynamic retail operation seeking robust management and business acumen.

What makes them great?

  • Problem Solving: Exceptional ability to address and rectify operational challenges, maintaining high standards in customer service and operational efficacy.
  • Data Analysis: Adept at utilising analytical tools to derive actionable insights from data, proven by their role in enhancing stock control processes and increasing store profitability.
  • Customer Satisfaction Enhancement: Successfully led initiatives that resulted in a 15% increase in customer satisfaction scores in a luxury retail setting.

Areas of expertise

  • Operational Leadership: Expert in managing daily operations within high-stakes environments, ensuring delivery of top-tier customer service and adherence to operational standards.
  • Team Development: Skilled in leading and developing multi-disciplinary teams to foster improved collaboration and efficiency, enhancing overall team performance and satisfaction.
  • Process Optimisation: Proven track record in identifying inefficiencies and implementing strategic process improvements that reduce costs and increase operational agility.