Operations Manager

Ref: AS3198675

Glasgow, UK

£46,000

• Permanent
• Operational Efficiency
• Team Development
• Strategic Decision-Making

About the candidate

The candidate is a seasoned Operations Manager with a comprehensive background in enhancing operational effectiveness and customer satisfaction across various sectors. They bring a wealth of experience from positions in regional insurance, mid-sized logistics, and national retail operations. Their expertise lies in leading customer-focused teams, optimising operational processes, and driving significant improvements in service delivery. The candidate is particularly noted for their strategic use of data analytics to inform decision-making and operational adaptations.

Known for a highly approachable and motivational leadership style, this professional excels at building cohesive teams and encouraging a culture of continuous improvement and excellence. They champion a collaborative approach, ensuring that cross-departmental integration contributes to a unified customer experience.

What makes them great?

• Customer Satisfaction Improvement: Spearheaded initiatives that lifted customer satisfaction scores by 15% annually at a regional insurance provider.
• Response Time Reduction: Achieved a 20% reduction in customer response times through process optimisations at a mid-sized logistics company.
• Engagement and Turnover: Significantly bolstered employee engagement, resulting in notably lower turnover rates.

Areas of expertise

• Operational Efficiency: Expert in refining processes to boost efficiency and productivity across various operational units.
• Team Leadership and Development: Skilled at nurturing talent, enhancing team engagement, and reducing turnover through targeted training programs.
• Analytics and Decision Making: Adept at utilising deep analytical insights to guide strategic decisions, improving overall operation metrics and service delivery.