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Operations Manager

Ref: AS1209956

TN12, UK

£52,000

  • Permanent
  • Process Optimisation
  • Strong Leadership
  • Customer Satisfaction

About the candidate

The candidate is a proficient and experienced Operations Manager who is well-versed in warehouse management and fulfilment processes associated with eCommerce operations. They have excelled in positions where they managed high-performing teams, developed comprehensive training programmes, and initiated process improvements to enhance productivity and efficiency. The environments they have thrived in were marked by their fast-paced nature and dynamic operations, requiring robust organisational and leadership skills.

Known for their strong communication skills and ability to foster a culture of excellence and accountability, they have effectively led various teams through complex operational improvements, consistently demonstrating a proactive approach in streamlining workflow to bolster customer satisfaction and boost overall operational metrics. Their background includes leading crucial outbound operations, managing logistics and overseeing warehouse teams, making them an ideal candidate for a role that requires strategic oversight and ground-level process optimisation.

What makes them great?

  • Leadership and Execution: Successfully led a team to achieve a 30% increase in productivity by enhancing training and engagement, demonstrating exceptional leadership and execution capabilities.
  • Operational Improvements: Implemented strategic changes in logistics coordination that reduced order lead times by 15%, showcasing a strong aptitude for operational efficiencies.
  • Customer Satisfaction: Achieved significant improvements in customer satisfaction ratings through diligent quality control and process refinement.

Areas of expertise

  • Warehouse Management: Expertise in overseeing warehouse operations, enhancing team performance, and implementing effective training programs that significantly improve productivity and retention.
  • Process Optimisation: Proven track record in identifying and implementing process enhancements that have resulted in decreased order lead times and heightened operational efficiency.
  • Quality Control: Developed and maintained stringent quality control processes that reduced operational errors and heightened customer satisfaction levels.