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Operations Manager

Ref: AS4991829

TN12, UK

£50,000

  • Permanent
  • Process Improvement Specialist
  • Proactive Team Leader
  • Customer Satisfaction Enhancer

About the candidate

The candidate is a seasoned Operations Manager with a proven track record in warehouse management and eCommerce fulfilment. Specialising in high-volume operational environments, they excel in streamlining processes to maximise efficiency and accuracy. The candidate has successfully implemented strategic initiatives that have boosted team performance and improved customer satisfaction rates in previous roles at regional fulfilment centres and mid-size eCommerce companies. Their leadership abilities are complemented by a strong commitment to training and developing teams, fostering a culture of continuous improvement and operational excellence.

With a highly collaborative style, the candidate adeptly bridges communication between departments, ensuring that operations align seamlessly with overarching business goals. This collaborative approach has been fundamental in maintaining high standards of operational execution and customer service across various distribution networks.

What makes them great?

  • Innovative Problem-Solver: Demonstrated capability to identify and resolve process inefficiencies, achieving a 25% reduction in inventory discrepancies.
  • Effective Communicator: Excels in engaging with staff and external partners to foster strong working relationships and enhanced operational coordination.
  • Performance Driven: Implemented process improvements resulting in a 20% increase in order accuracy and a 15% reduction in turnaround times.

Areas of expertise

  • Process Optimisation: Proven ability to enhance operational workflows, evident from implementing changes that increased order accuracy and reduced turnaround times.
  • Team Leadership: Skilled in managing and developing high-performing teams, leading by example to promote a culture of accountability and continuous improvement.
  • Systems Implementation: Experienced in deploying new tech systems, such as Warehouse Management Systems, to improve inventory accuracy and operational efficiency.