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Operations Manager

Ref: AS8117100

Twickenham, London

£50,000

  • Permanent
  • Process Improvement Expert
  • Team Leadership
  • Customer Satisfaction Enhancer

About the candidate

The candidate is an accomplished professional with a solid background in operations management within the food retail sector. They bring a wealth of experience in streamlining processes, enhancing productivity, and elevating customer satisfaction through strategic initiatives and effective team leadership. With a proven track record in handling multiple store operations, they have demonstrated an adept ability to lead change, mentor teams, and drive performance in a dynamic and competitive industry.

What makes them great?

  • Proven ability to reduce operational waste, having spearheaded an inventory management overhaul that cut waste by 20%.
  • Track record of boosting customer satisfaction, evidenced by a 15% uplift in ratings due to enhanced service procedures.
  • Successful in increasing revenue, with initiatives that led to a 30% growth in sales within a fiscal year.

Areas of expertise

  • Leadership & Team Development: Skilled in building and leading teams, effectively nurturing talent and fostering a productive, inclusive work environment.
  • Process Improvement: Expert in identifying inefficiencies and implementing changes that significantly increase operational effectiveness and sustainability.
  • Customer Experience Management: Dedicated to improving customer engagement and satisfaction through strategic service enhancements and training.