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Operations Manager

Ref: AS1628893

London, United Kingdom

£90,000

  • Permanent
  • Seasoned Leader
  • Client Relationship Specialist
  • Process Efficiency Expert

About the candidate

The candidate is an Operations Manager with extensive experience in the repairs and maintenance sector. They bring over a decade of expertise, particularly in leading multi-disciplinary teams and managing large-scale contracts. Their career has spanned roles from Maintenance Coordinator to Operations Manager at leading firms within the property maintenance and facilities management industries.

Equipped with strong commercial acumen and a robust knowledge of contract and health and safety compliance, the candidate thrives in environments requiring high levels of operational efficiency and quality service delivery. They are lauded for their proactive communication and ability to build solid relationships with clients and stakeholders, ensuring a productive and motivated workforce.

What makes them great?

  • Process Improvement: Implemented significant process adjustments leading to a 20% reduction in response times and enhancement of service quality.
  • Client Satisfaction: Successfully managed relationships that resulted in a 15% increase in service renewals through effective communication and stakeholder engagement.

Areas of expertise

  • Contract Management: Expert in overseeing extensive repairs and maintenance contracts, ensuring compliance and driving efficiencies.
  • Team Leadership: Proven track record of leading diverse teams to exceed KPIs and improve client satisfaction, highlighted by a 20% improvement in service response times.
  • Stakeholder Relationships: Strong ability to forge and sustain relationships with key stakeholders, aiding in a 15% increase in service renewals.