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Operations Manager

Ref: AS5770776

London, UK

£55,000

  • Permanent
  • Process Efficiency Specialist
  • Strategic Decision Making
  • Immediately Available

About the candidate

A detail-oriented Operations manager adept at scaling operational initiatives in fast-paced environments. With a robust background in stakeholder management, this candidate has effectively influenced multiple teams and ensured alignment across various departments. Their entrepreneurial spirit aids in driving the development of innovative solutions, particularly in the areas of process efficiency and operational consistency. Known for a data-informed approach, they have successfully improved operational performances across different sectors, including regional food services and e-commerce platforms.

Their experience as an Operations Lead saw them manage daily logistics for a growing catering division of a regional food service, enhancing service efficiency and reducing delivery times significantly. As a Project Manager in a mid-sized e-commerce company, they led operational projects that heightened customer experience and streamlined internal processes, with measurable improvements in customer satisfaction. Previously, as an Operations Coordinator for a national catering provider, they facilitated the expansion of services while ensuring high service standards through effective partner management and process audits.

What makes them great?

  • Strategic Leadership: Demonstrated leadership in operations that led to a 15% reduction in delivery times through training programs and aligned operations in a regional food delivery service.
  • Customer Experience Enhancement: Instrumental in increasing customer satisfaction scores by 20% within the first year of new service launches by innovatively overhauling customer interaction and support processes.
  • Efficiency Improvement: Achieved a 30% reduction in partner onboarding time by standardizing procedures and improving the training process in national catering operations.

Areas of expertise

  • Process Optimization: Skilled in improving operational efficiencies by developing and implementing targeted strategies that lead to significant reductions in delivery times and onboarding durations.
  • Team and Stakeholder Management: Strong ability to manage and align cross-functional teams for enhanced collaboration and operational success in various roles within the food service and retail sector.
  • Data Analysis and Operational Planning: Proficient in utilizing data to drive strategic decisions and operational improvements, evidenced through successful project management in an e-commerce setting.