Operations Manager

Ref: BBH352976

Huddersfield

£45,000

• Permanent

About the candidate

This candidate is a highly skilled and adaptable Operations Manager with a strong track record in managing logistics and distribution operations. With a background in both fast-paced automated logistics and manual warehousing, they have demonstrated exceptional commitment, leadership, and achievement throughout their career. Their ability to lead and implement change, coupled with excellent negotiation and problem-solving skills, makes them a valuable asset to any organisation. This candidate excels in building relationships with both colleagues and customers, delivering results and fostering continuous improvement.

What makes them great?

•Proven Leadership and Team Development Skills: has consistently demonstrated the ability to lead and develop teams effectively, fostering a culture of safety, engagement, and high performance. Their track record includes achieving zero lost time accidents and implementing initiatives like 1-2-1 sessions to improve team dynamics.
•Safety is a top priority for this candidate, evident in their long-standing record of maintaining a safe working environment, including zero reportable accidents since July 2011. They excel in ensuring compliance with safety standards and scanning requirements.
•Strong Process Improvement and Cost-Saving Abilities: has a history of driving process improvements and efficiency enhancements, resulting in substantial cost savings for their employers. They've successfully managed continuous improvement projects, saving the customer nearly £1.4 million.
•Customer-Centric Approach and Quality Focus: consistently maintains a high level of customer satisfaction, with an average score of 95%. Their commitment to delivering quality services is further underscored by the introduction of new quality checks to enhance compliance and reduce additional spending.

Areas of expertise

•Successfully nurtured a positive safety culture, ensuring no lost time accidents for over 18 months.
•Introduced 1-2-1 sessions and huddles to enhance employee engagement and performance, resulting in a 13% increase in the Employee Opinion Survey score.
•Achieved high levels of scanning compliance, ensuring the integrity and quality of mail and parcel deliveries.
•Consistently drove process improvements and efficiency enhancements, leading to significant cost savings.
•Successfully managed continuous improvement projects that saved the customer approximately £1.4 million
•Maintained an average customer satisfaction score of 95% across various roles, highlighting a strong commitment to delivering quality services.
•Introduced new quality checks to improve compliance and reduce additional spending.