Operations Manager

Ref: AS6856489

Litlington, England

£40,000

• Permanent
• Enhanced Operational Efficiency
• Dynamic Team Leadership
• Proven Guest Satisfaction

About the candidate

This Operations Manager brings a robust background in managing high-traffic, guest-centric environments, particularly in the theme park industry. With a proven track record of enhancing operational efficiency and guest satisfaction, they excel in multitasking and driving team performance. Their experience spans from supervising operations at regional attractions to assisting in the management at national amusement enterprises. They thrive in dynamic settings, applying strong communication skills and a hands-on leadership style to cultivate team development and improve service delivery.

What makes them great?

• Improved operational efficiency: Demonstrated success in boosting operational performance by 20% through strategic training and resource management at a major national amusement organization.
• Enhanced guest satisfaction: Led initiatives that resulted in a 15% year-over-year increase in satisfaction ratings by incorporating guest feedback efficiently.
• Leadership and development: Skilled in providing in-the-moment coaching and conducting performance reviews, significantly enhancing frontline staff performance and engagement across various roles.

Areas of expertise

• Operational Excellence: Skilled in overseeing daily operations focused on service delivery, ensuring all aspects meet exemplary standards.
• Team Leadership and Training: Effectively manages and develops teams, creating training materials that improve onboarding processes and overall staff performance.
• Problem Solving and Communication: Utilizes strong problem-solving skills to manage escalations and fosters excellent communication to ensure collaboration and effective team operations.