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Operations Manager

Ref: AS4262376

Ipswich, UK

£45,000

  • Permanent
  • Operational Excellence
  • Client Relationship Management
  • Team Leadership

About the candidate

The candidate is a highly skilled Operations Manager with more than eight years of experience in property maintenance and facilities management. Having advanced in their career through roles that demand a keen oversight on operations and strong leadership capabilities, they excel in environments requiring stringent compliance and operational excellence. This professional has a distinguished track record of enhancing procedural efficiencies and reducing costs, backed by a practical approach and adept problem-solving skills within the property sector.

Known for a proactive leadership style, the candidate effectively spearheads teams, fostering an atmosphere of cooperation and efficiency. Their comprehensive technical knowledge of building maintenance further enriches their managerial acumen, making them a valuable asset in operational leadership roles where client relations and stakeholder management are key.

What makes them great?

  • Cost Reduction Achievements: Implemented process improvements in a national property maintenance environment that cut operational costs by 15% while boosting customer satisfaction.
  • Enhanced Service Timeliness: Revised scheduling operations in facilities management, leading to an impressive 20% increase in on-time service delivery.
  • Response Time Improvement: Refined reporting metrics that expedited work order response times by 30%, optimising operational efficiency in a housing association context.

Areas of expertise

  • Operational Efficiency: Demonstrated ability to improve workflow processes, significantly reducing operating costs and improving service delivery timelines in property maintenance.
  • Team Leadership and Development: Adept at managing, motivating, and enhancing team performance through effective training and leadership, particularly in high-stress facilities management settings.
  • Client and Stakeholder Engagement: Proven track record in building robust relationships with clients and stakeholders, ensuring high levels of satisfaction and cooperation in operational activities.