Operations Manager

Ref: AS2960431

Guildford, UK

£40,000

• Permanent
• Operations Efficiency
• Team Leadership
• Strategic Initiative Implementation

About the candidate

The candidate brings a robust background with over seven years of experience in the operations sphere, primarily within technical environments. This professional excels in optimizing operational efficiency and leading customer service teams, showcasing a strong emphasis on enhancing service delivery and developing high-performing teams. With a blend of strategic initiative implementation and data analytics utilization, they focus notably on driving revenue growth and improving operational throughput both in regional settings and larger national operations.

Known for their leadership and ability to foster a supportive culture, this candidate enhances team performance by integrating effective training programs and innovative workflow solutions, achieving notable enhancements in service delivery and customer satisfaction.

What makes them great?

• Revenue Growth: Skilled in driving revenue through strategic initiatives, enhancing operational efficiency and account management.
• Service Enhancement: Achieved a 15% reduction in service turnaround time, enhancing overall service quality and customer satisfaction.
• Process Optimization: Led efforts to identify and rectify process bottlenecks, thereby improving operational throughput and efficiency.

Areas of expertise

• Team Leadership and Development: Proven track record in building and guiding high-performing teams, increasing team performance metrics by 20%.
• Operational Efficiency Enhancement: Implemented improvements such as a new scheduling system, advancing technician dispatch efficiency by 30%.
• Data-Driven Strategy Implementation: Utilized data analytics to refine operations and support strategic decision-making.