Operations Manager

Ref: AS9305880

Exeter, UK

£48,500

• Permanent
• Skilled Negotiator
• Proven Leader
• Stakeholder Aligner

About the candidate

The candidate is an Operations Manager with extensive experience in the collections and credit management sectors, skilled in leading sizeable teams to achieve substantial financial targets. They display a deep commitment to driving performance and instilling a high-performance culture, integrated with a keen understanding of stakeholder management and commercial decision-making. Their approach is characterized by a proactive pursuit of continuous improvement, effectively managing customer escalations and disputes through adept negotiation skills.

What makes them great?

• Proven Performance: Successfully managed collections teams that met annual cash collection targets of £7bn, demonstrating exceptional capability in meeting and exceeding ambitious financial goals
• Operational Improvements: Implemented changes that led to a 20% reduction in late payments and a 30% reduction in outstanding debt, showing significant impact on operational efficiency and financial health.

Areas of expertise

• Leadership and Team Management: Proven track record in managing and motivating teams, ensuring high staff engagement and exceptional performance outcomes.
• Stakeholder Management: Expert in engaging and aligning various departmental goals, facilitating cohesive strategies to enhance business operations.
• Process Improvement: Skilled in identifying inefficiencies and implementing strategic solutions that boost operational efficiency and customer satisfaction.