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Operations Manager

Ref: AS4088736

Peterborough, UK

£45,000

  • Permanent
  • Strategic Implementation
  • Team Development And Leadership
  • Customer Satisfaction Improvement

About the candidate

The candidate is an accomplished Operations Manager specialising in logistics and transport management. With a solid foundation in overseeing operations in highly demanding logistics environments, their career has been marked by roles that involve complex problem-solving and strategic operational enhancements. They have excelled in various positions, focusing on streamlining operations, enhancing team performance, and boosting customer service quality in the logistics sector. Known for a proactive approach, the individual adeptly handles the pressures and challenges of this dynamic field, making significant improvements in operational efficiency and communication within teams.

Recently, they managed operations for a regional logistics provider where they played a pivotal role in introducing new reporting systems that boosted efficiency by 20%. Their experience includes supervising a team at a freight company, improving invoice accuracy and reducing customer complaints through effective training and management strategies. This candidate is not only equipped with extensive logistics and project management skills but is also a strong team leader and an agent of change within operations.

What makes them great?

  • Strategic Implementation: Demonstrated success in the deployment of strategic reporting systems that have improved operational tracking and efficiency by 20%.
  • Team Development and Leadership: Effective in leadership roles, improving team efficiency by fostering training programmes that enhanced invoice accuracy by 15% and cut down on customer queries.
  • Problem Resolution and Customer Satisfaction: Strong analytical skills used in identifying and implementing process improvements, significantly raising customer satisfaction levels.

Areas of expertise

  • Operational Efficiency Improvement: Proven ability to implement effective processes and systems that enhance efficiency and accuracy in operations.
  • Team Management and Training: Skilled in leading, training, and motivating teams to achieve high performance and meet KPIs.
  • Process Analysis and Optimization: Expertise in analysing and refining logistics processes to maximise quality and cost-effectiveness.