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Operations Manager

Ref: AS6998094

Exeter, UK

£55,000

  • Permanent
  • Operational Excellence
  • Customer Relationship Management
  • Cost Reduction

About the candidate

The candidate brings a robust background as an Operations Manager in the energy sector, with a wealth of experience from roles at various prominent companies within the industry. This seasoned professional is adept at leading high-performing teams, driving operational efficiencies and enhancing customer experiences. Known for a hands-on approach, the individual excels in fostering collaborative and positive work environments, leveraging strong internal and external relationships to push for impactful results.

This professional is results-driven, focused on aligning operational performances with broader commercial objectives and utilising data to inform strategic decision-making. Their dedication to contributing to sustainable energy solutions adds a layer of passion and purpose to their operational expertise, potentially bringing value to any future role they embrace.

What makes them great?

  • Organisational transformation: Improved processing times by 20% through new performance metrics and reduced customer complaints at a regional energy services provider.
  • Team performance enhancement: Implemented training programmes that slashed average response times by 30%, fostering a better service ethos at a national utility company.
  • Cost efficiency: Identified key operational inefficiencies leading to a 15% cut in operational expenditures at a mid-size energy consultancy.

Areas of expertise

  • Team leadership and training: Developed and led diverse teams, delivering training programs that improved performance metrics and cultivated customer-focused service delivery cultures.
  • Operational efficiency: Proven ability to reduce processing times, cut costs, and enhance overall operational outcomes through the strategic introduction of performance metrics and process improvements.
  • Customer relationship management: Adept at building strong relationships that enhance customer satisfaction and address service delivery challenges effectively.