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Operations Manager

Ref: AS2177134

Derby, UK

£50,000

  • Permanent
  • Strategic Management
  • Operational Excellence
  • Customer Satisfaction

About the candidate

The candidate is an experienced Operations Manager with a strong background in utilities, focusing on civil engineering projects. They bring a wealth of experience managing operational teams and overseeing supply chain partners to deliver projects safely, on time, and within budget. Recognised for their robust leadership skills and excellent communication abilities, they have a proven track record of driving process improvements and enhancing client satisfaction in the utilities sector.

The candidate's management approach is characterised by a commitment to health and safety, superior risk management practices, and fostering a culture of continuous improvement and compliance. Their success in influencing performance metrics and client relationships stands them in good stead for a role that requires strategic management and operational excellence.

What makes them great?

  • Leadership: Demonstrated leadership skills through successful team management and project delivery, ensuring high levels of safety and operational efficiency.
  • Critical Improvements: Implemented process enhancements that reduced project delays by 20% and improved client satisfaction ratings, showcasing effective operational management and problem-solving skills.
  • Service Excellence: Proven ability to enhance customer retention through superior service management, evidenced by a 15% increase in repeat business at a mid-size civil engineering firm.

Areas of expertise

  • Project & Operations Management: Exceptional capability in overseeing complex civil engineering projects, ensuring seamless operations, compliance, and timely delivery.
  • Communication & Stakeholder Engagement: Skilled in communicating effectively with all organisational levels and stakeholders, thereby ensuring alignment and enhancing project outcomes.
  • Risk Management & Compliance: Strong focus on safety and regulatory compliance, demonstrated through the implementation of rigorous risk assessment processes and achieving outstanding safety records.