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Operations Manager

Ref: AS1932595

Oxford, UK

£60,000

  • Permanent
  • Cost-Efficient Strategies
  • Team Leadership
  • Customer Satisfaction

About the candidate

The candidate is a proficient Operations Manager specialising in the food service and contract catering sectors across multiple sites. Having honed their skills in various roles, from supervising smaller teams to managing extensive operations across multiple school sites, this individual brings a wealth of experience in enhancing food quality, customer satisfaction, and operational efficiency. They have demonstrated a remarkable ability to lead diverse teams, ensuring strict compliance with food safety standards and driving significant improvements in both team performance and customer service metrics.

This background makes them exceptionally well-prepared to undertake the responsibilities of managing day-to-day operations in fast-paced settings where a keen oversight of both strategic and logistical elements is essential. Their career is marked by successful collaborations with procurement teams to refine supply chain operations and reduce costs, reflecting their capability to optimise resources and achieve business objectives effectively.

What makes them great?

  • Leadership and Team Development: Excelled in leadership roles that resulted in significant improvements in team performance and customer satisfaction, including a 30% uplift in customer scores.
  • Proactive Cost-Management: Demonstrated ability to significantly reduce costs, including a 15% reduction in supply chain expenses through effective negotiation and process optimisation.
  • Sales Growth: Initiated menu changes that sparked a 20% increase in sales, showcasing an ability to drive business growth through innovative strategies.

Areas of expertise

  • Operational Leadership: Proven track record in managing operations across multiple sites, focusing on team performance and compliance with high standards.
  • Cost Reduction and Efficiency: Skilled in implementing strategies that enhance efficiency and reduce operating costs, evidenced by achieving a 15% cost reduction in supply chain operations.
  • Customer Satisfaction and Service Improvement: Effective at crafting initiatives that improve service delivery and customer satisfaction, evidenced by a 30% increase in customer satisfaction scores in a previous role.