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Operations Manager

Ref: AS9297484

Birmingham, UK

£48,500

  • Permanent
  • Warehouse Management
  • Logistics Optimisation
  • Bilingual Team Leadership

About the candidate

This candidate is a practical and analytical operations professional with over five years’ experience across warehouse management, logistics and supply chain environments. They have worked with regional, national and multinational businesses, giving them strong exposure to fast-paced fulfilment, inventory control and service-led operations.

They are confident managing cross-functional teams, improving processes and building strong relationships with suppliers, 3PL partners and internal stakeholders. With bilingual English and Mandarin skills, they are well placed to support diverse teams and help keep communication clear across busy operational settings.

What makes them great?

  • Improved Stock Accuracy: Delivered a 20% improvement in inventory accuracy through structured audits, process control and staff training.
  • Reduced Operating Costs: Helped reduce operational costs by around 15% while maintaining service standards within an e-commerce fulfilment environment.
  • Strong Communicator: Bilingual in English and Mandarin, with a collaborative style that supports supplier engagement, stakeholder management and effective team working.

Areas of expertise

  • Warehouse & Inventory Management: Experienced in overseeing day-to-day warehouse activity, stock accuracy, audits, order processing and standard operating procedures.
  • Logistics & Fulfilment: Strong background across inbound and outbound logistics, delivery performance, 3PL coordination and service level management.
  • Operational Reporting & Improvement: Skilled in analysing performance metrics, identifying service issues and supporting continuous improvement across teams.