Operations Manager

Ref: AS2941846

London, UK

£50,000

• Permanent
• Fulfilment Operations
• 3PL Management
• Continuous Improvement

About the candidate

A seasoned operations professional with over six years’ experience across fulfilment and supply chain management within fast-paced e-commerce and retail environments. They have a strong track record of managing large-scale fulfilment activity, coordinating third-party logistics partners and keeping operations running smoothly across multi-channel networks.

They bring a hands-on, collaborative style and are confident leading teams, improving processes and using data to solve operational challenges. Now seeking a permanent opportunity, they are available to start in two weeks and would be a strong fit for a business looking to improve efficiency, service levels and customer experience.

What makes them great?

• Improves operational accuracy: Introduced stronger inventory controls within a large-scale fulfilment environment, helping to reduce discrepancies by around 20%.
• Delivers measurable service gains: Led routing and logistics collaboration improvements that increased delivery speed by around 15%.
• Builds high-performing teams: Has managed teams of 25+ people, combining clear leadership with strong stakeholder relationships to support service and efficiency improvements.

Areas of expertise

• Fulfilment operations: Experienced in overseeing day-to-day fulfilment centre activity, including order processing, inventory control, returns and service performance.
• 3PL and stakeholder management: Confident working with third-party logistics providers, vendors and cross-functional teams to improve delivery performance and operational consistency.
• Process improvement: Skilled in developing SOPs, performance reporting and KPI frameworks to support continuous improvement and operational visibility.