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Operations Manager

Ref: AS3731389

Huddersfield, England

£45,000

  • Permanent
  • Marketplace Operations
  • Stakeholder Engagement
  • Customer Experience Improvement

About the candidate

I am currently representing a seasoned operations professional with strong experience across multi-site marketplace, community retail and public-sector environments. They have a hands-on leadership style and are confident managing day-to-day operations, working closely with traders, local businesses and community stakeholders to keep standards high and improve the visitor experience.

They are now looking for a permanent opportunity where they can bring together operational control, stakeholder engagement and market development expertise. With a track record of improving service levels, supporting business improvement plans and driving greater market engagement, they would suit an organisation focused on customer experience, compliance and continuous improvement.

What makes them great?

  • Commercially aware operator: Has supported business improvement plans across multiple marketplaces, helping traders strengthen performance while improving the wider customer experience.
  • Strong service improvement focus: Implemented feedback processes and operational improvements that delivered measurable increases in attendance, trader participation and overall engagement.
  • Compliance-led leadership: Experienced in managing teams to maintain high operational standards while ensuring health and safety requirements are consistently met.

Areas of expertise

  • Multi-site operations: Experienced in overseeing daily activity across several market and retail locations, ensuring consistent standards, smooth workflows and effective team coordination.
  • Stakeholder and trader engagement: Skilled at building strong relationships with traders, local businesses and community partners to support participation, collaboration and service improvements.
  • Market development and customer experience: Confident creating events, promotional activity and feedback processes that increase engagement, improve footfall and enhance the overall visitor journey.