Operations Manager

Ref: AS2906664

London, UK

£50,000

• Permanent
• CRM Optimisation
• Revenue Operations
• Sales Pipeline Improvement

About the candidate

A commercially focused operations professional with over five years’ experience across revenue operations, sales support and CRM-led process improvement. They have worked within B2B packaging, SaaS and e-commerce environments, giving them a strong understanding of fast-moving commercial teams and the systems that keep them running smoothly.

They are particularly strong with HubSpot, reporting, workflow automation and sales pipeline optimisation. Confident working across sales, marketing, account management and technical teams, they bring a practical, data-led approach to improving efficiency, strengthening visibility and helping leadership teams make better decisions.

What makes them great?

• Improves speed and efficiency: Delivered workflow automations and better lead routing that reduced lead response time by around 30%.
• Drives commercial performance: Helped optimise sales pipeline activity, contributing to an approximate 20% uplift in quarterly sales.
• Turns data into action: Brings an analytical mindset and strong communication skills, translating complex reporting into clear recommendations for commercial teams.

Areas of expertise

• CRM optimisation: Experienced in managing HubSpot, improving data accuracy and building workflows that support smoother commercial operations.
• Sales and revenue reporting: Skilled in creating performance metrics, forecasting reports and insights that help teams understand trends and improve pipeline management.
• Cross-functional operations: Comfortable coordinating projects across commercial and technical teams to improve delivery timelines and overall ways of working.