Operations Manager

Ref: AS4690861

Hatfield, England

£45,000

• Permanent
• Utilities Operations
• Supplier Management
• Continuous Improvement

About the candidate

A capable and commercially aware operations professional with a strong background across utilities, energy and civil engineering environments. They bring hands-on experience leading large-scale programmes, improving performance and keeping safety, compliance and customer outcomes firmly on track.

They are confident managing suppliers, working with internal teams and engaging with regulatory stakeholders to deliver better service levels. With a practical, data-led approach, they are well suited to a permanent role where they can drive operational excellence and continuous improvement.

What makes them great?

• Delivered Cost Efficiencies: Helped achieve a 20% reduction in operational costs through smarter processes and efficiency improvements.
• Improved Customer Outcomes: Introduced quality and delivery improvements that supported a 15% uplift in customer satisfaction ratings.
• Strong Programme Delivery: Led operational activity across a multi-million-pound smart technology infrastructure initiative, keeping suppliers aligned to safety and performance standards.

Areas of expertise

• Operational Performance: Experienced in monitoring KPIs, improving processes and using data to support better decision-making.
• Supplier & Stakeholder Management: Skilled at managing supplier relationships, subcontractor performance and cross-functional collaboration.
• Compliance & Safety: Strong understanding of operational risk, quality assurance and regulatory standards across infrastructure-led environments.