Operations Manager
Ref: AS6282624
Musselburgh, Scotland
£45,000
- Permanent
- Cleaning Site Management
- Facilities Service Delivery
- Team Leadership
About the candidate
A hands-on operations professional with over five years’ experience across the cleaning and facilities services sector. They have a strong track record in managing busy sites, leading teams and keeping service standards high while staying focused on budgets, compliance and client satisfaction.
They bring a proactive, people-focused approach and are confident building strong client relationships, improving team performance and keeping day-to-day operations running smoothly in fast-paced environments. Available for a permanent role with a two-week notice period.
What makes them great?
- Improves customer experience: Helped increase client satisfaction scores by around 20% through better training, stronger site standards and proactive communication.
- Delivers operational savings: Streamlined service delivery processes at a busy urban site, contributing to an approximate 15% reduction in operational costs.
- Keeps standards high: Brings a strong focus on compliance, health and safety, quality audits and clear communication with both clients and teams.
Areas of expertise
- Site and multi-site operations: Experienced in overseeing cleaning service delivery across busy environments, ensuring quality standards, resources and schedules are well managed.
- Team leadership and training: Skilled in motivating teams, developing training programmes and improving adherence to health and safety standards.
- Budget and performance management: Confident monitoring performance, managing resources and supporting cost-effective operational delivery.