Operations Manager

Ref: AS9945093

Leicester, UK

£46,000

• Permanent
• Field Operations Leadership
• Utilities Service Delivery
• Safety-First Culture

About the candidate

A hands-on operations leader with a strong utilities background, bringing solid experience across service delivery, field-based team management and operational improvement. They are confident managing diverse teams, keeping service levels on track and building strong client relationships that support long-term contract success.

Available for a permanent move with a two-week notice period, they would suit an environment focused on safety, performance and continuous improvement. Their style is collaborative and motivating, with a clear focus on developing people, improving ways of working and maintaining a safety-first culture.

What makes them great?

• Proven Operational Improvements: Delivered process improvements that increased productivity by around 15% while maintaining high safety standards.
• Strong Safety Focus: Implemented training programmes that helped reduce incident reports by around 20% over two years.
• Service Delivery Impact: Led performance monitoring that contributed to an approximate 30% improvement in service delivery timelines.

Areas of expertise

• Field Operations Leadership: Experienced in managing mobile and field-based teams across drainage, maintenance, waste and utilities-related services.
• Service Delivery & Client Management: Strong track record of meeting service level agreements, maintaining client relationships and supporting contract renewals.
• Safety & Performance Improvement: Skilled in embedding safer working practices, supporting SHEQ initiatives and improving team capability through training.