Operations Manager

Ref: AS5110692

London, UK

£65,000

• Permanent
• Retail Leadership
• Customer Service Excellence
• Inventory Accuracy

About the candidate

This candidate is a confident and proactive retail operations professional with strong experience across high-volume store operations, customer service leadership and inventory control. They are comfortable leading teams in fast-paced retail environments, keeping daily operations running smoothly while maintaining a clear focus on service standards, customer loyalty and team performance.

They are now looking for a permanent opportunity where they can bring their hands-on leadership style, coaching skills and operational know-how to a customer-focused business. Based in London, UK, they are available to start in 2 weeks.

What makes them great?

• People-focused leader: Introduced training programmes that improved staff efficiency and helped reduce turnover by around 15%.
• Customer loyalty driver: Led service initiatives that increased client retention by approximately 20% in a mid-sized fashion retail environment.
• Strong operational discipline: Improved inventory accuracy through robust auditing processes and close collaboration with sales and operations teams.

Areas of expertise

• Retail Operations: Experienced in managing day-to-day store activity, improving workflows and ensuring operational standards are consistently met.
• Customer Experience: Strong background in customer engagement, aftercare and using feedback to improve service delivery.
• Inventory Control: Skilled in audits, reconciliations and stock accuracy, with experience achieving cycle count accuracy of over 98%.