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Operations Performance Manager

Ref: AS6048888

East London (E1)

£45,000

  • Permanent
  • Improving Operational Outcomes
  • Process Optimization
  • Stakeholder Engagement

About the candidate

The candidate is a seasoned Operations Performance Manager with a robust background in the transport and customer service sectors. They bring a specialised skill set in improving operational outcomes through strategic use of data insights and customer feedback. With an exceptional track record of managing high-volume operations and spearheading cross-functional teams, this candidate thrives in dynamic environments that demand quick decision-making and effective communication. They have a proven ability to enhance service quality and operational efficiency, making significant contributions to their workplaces.

Being proactive and collaborative in their approach, the candidate has consistently demonstrated the capacity to build strong relationships with all levels of stakeholders and to lead initiatives that align with organizational goals. Their dedication to enhancing service delivery and compliance, along with their innovative solutions in urban transport management, have led to marked improvements in customer satisfaction and operational metrics in their previous roles.

What makes them great?

  • Delivers Results: Achieved a 20% increase in customer satisfaction scores through targeted process improvements in a national transport context.
  • Problem Solver: Contributed to a 15% reduction in city congestion metrics by coordinating traffic and air quality projects within a regional environmental setting.
  • Efficiency Enhancement: Enhanced customer operations efficiency, leading to a 30% decrease in response times and improvement in first-contact resolution rates in a tech company.

Areas of expertise

  • Operational Management: Expertise in overseeing complex operations within high-volume environments, focusing on optimising service delivery and regulatory compliance.
  • Data-Driven Performance Improvement: Skilled in harnessing data analytics to drive decision-making and operational enhancements, leading to significant performance metrics improvements.
  • Stakeholder Engagement: Effective in forming and maintaining strong relationships with internal and external stakeholders, enhancing collaborative efforts and compliance.