Operations Support Manager
Ref: AS9027183
London, UK
£40,000
- Permanent
- Strong Leadership
- Operational Efficiency
- Compliance And Safety
About the candidate
The candidate is an experienced Operations Support Manager with a robust background in customer service and security, primarily focused within the railway sector. Skilled in elevating operational outcomes, the candidate is proficient in enforcing safety compliance and navigating regulatory landscapes. Their hands-on leadership approach in managing frontline teams has played a pivotal role in enhancing workplace culture and driving staff to exceed performance standards. With a knack for effective communication and adept problem-solving skills, they excel in coordinating multifaceted teams to tackle operational complexities, making them a valuable asset for dynamic and challenging environments.
What makes them great?
- Enhanced Customer Service: Implemented training programs that boosted customer service scores by 20%, contributing to an improved passenger experience.
- Fare Evasion Reduction: Led staff training and enhanced passenger interaction strategies that decreased fare evasion rates by 15%.
- Security Breach Reduction: Developed action plans that led to a significant 30% reduction in security breaches during events.
Areas of expertise
- Operational Performance Enhancement: Proven ability to lead operations and drive team performance, evidenced by a 20% increase in customer service scores in a previous role.
- Customer Service and Compliance: Expert in improving customer engagement and ensuring fare compliance, successfully reducing fare evasion rates by 15% through strategic initiatives.
- Security and Safety Management: Strong background in coordinating security protocols and incident response for public events, achieving a 30% reduction in security breaches.