Operations Support Manager
Ref: AS7024841
Cardiff, UK
£40,000
- Permanent
- Process Improvement
- Team Leadership
- Operational Excellence
About the candidate
The candidate is a seasoned Operations Support Manager with over five years of experience in enhancing efficiency and performance in the hospitality and retail sectors. Bringing a robust background in operational management, they excel in leading diverse teams and driving process enhancements. This professional has a proven track record of spearheading initiatives that boost customer satisfaction and reduce operational costs, making them an ideal fit for organisations seeking to strengthen their operations.
With a strong focus on data-driven decision making and strategic alignment with business objectives, the candidate fosters teamwork and innovation, especially in fast-paced environments. Their expertise is complemented by exceptional communication and project management skills, ensuring that operational goals are met with high standards.
What makes them great?
- Customer Satisfaction Improvement: Led multiple sites to a 15% increase in customer satisfaction scores within a year by enhancing service levels.
- Cost Reduction: Implemented process improvements that reduced operational costs by 20% at a mid-size catering company.
- Operational Streamlining: Contributed to significant reductions in operational expenses and improved service times through effective supply chain optimizations.
Areas of expertise
- Team Leadership and Management: Proven ability to lead and motivate a team of 25 staff members, fostering an environment of collaboration and excellence.
- Process Improvement: Skilled in identifying inefficiencies and implementing strategic solutions that reduce costs and enhance productivity.
- Operational Analytics: Strong analytical skills used to align operational activities with overarching business goals.