Operations Support Manager
Ref: AS5115458
Glasgow, Scotland
£42,500
- Permanent
- Process Improvement
- Team Leadership
- Performance Monitoring
About the candidate
A seasoned Operations Support Manager, this candidate brings a wealth of experience and a robust skillset specialised in the hire industry. They’ve held progressive roles across regional and national companies, managing large teams and spearheading initiatives that enhanced operational processes and customer satisfaction. Praised for their leadership qualities, they exhibit a strong penchant for fostering teamwork and nurturing a culture focused on service excellence and continuous improvement.
With a proven track record in streamlining operations, the candidate excels in environments that require high-level analytical and interpersonal skills. Their hands-on experience in managing SLAs and KPIs ensures that they consistently achieve, if not exceed, organisational goals while maintaining compliance. This candidate thrives in challenging, dynamic settings, making them perfectly suited for roles that demand diligence and strategic foresight.
What makes them great?
- Cost Reduction Initiatives: Achieved a 20% reduction in operational costs through targeted process improvements.
- Productivity Enhancement: Led training programs that uplifted team productivity by 30%, enhancing overall operational efficiency and customer satisfaction.
- Performance Monitoring: Expert in developing and utilising performance dashboards that provide insight into KPIs, facilitating data-driven decision-making.
Areas of expertise
- Team Leadership: Demonstrated ability to manage and inspire teams, resulting in improved productivity and performance.
- Process Improvement: Skilled at identifying inefficiencies and implementing strategic solutions that reduce costs and enhance service delivery.
- Operational Excellence: Adept at overseeing operations to ensure compliance with SLAs and KPIs, driving the success of business operations.