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Operations Support Manager

Ref: AS9947592

OL10, UK

£35,000

  • Permanent
  • Operational Excellence
  • Strategic Partnerships
  • Data-Driven Decision Making

About the candidate

The candidate is a well-experienced Operations Support Manager with over six years of expertise in the logistics and e-commerce sectors. They have a solid background in managing operations in high-volume environments, emphasising process optimisation and efficiency improvements. Their previous roles have spanned regional and national levels, where they successfully implemented systems and strategies that enhanced operational outcomes and stakeholder satisfaction. Known for a robust analytical approach, they excel in identifying operational inefficiencies and driving projects that align tightly with business goals.

This individual is also recognised for their adeptness in managing cross-functional team communications and forging productive relationships with third-party logistics (3PL) partners. They bring a proven track record of delivering substantial improvements in training processes, system implementations, and KPI-driven management within supply chains. With a focus on continuous improvement and resilience, this candidate is prepared to make a significant impact in their next role.

What makes them great?

  • Operational Improvements: Implemented a new reporting system that increased transparency into KPIs, enhancing service levels and customer satisfaction. Also led a team effort that reduced training time for new 3PL partners by 15%.
  • Strategic Partnerships: Excels in cultivating and strengthening relationships with external partners, leading to enhanced operational collaboration and efficiency.
  • Problem-Solving Skills: Highly effective in using analytical tools to dissect and address complex operational issues, ensuring adherence to service level agreements and performance standards.

Areas of expertise

  • Process Optimization: Proven ability in enhancing efficiency through streamlined operations and system upgrades across multiple e-commerce fulfillment centers.
  • Project Management: Demonstrates strong competency in managing projects involving new software integration and the onboarding of logistics partners, ensuring projects align with strategic business objectives.
  • Data Analysis and Reporting: Skilled at using data to drive decisions, improving operational efficiency by 20% during peak operational periods through targeted process improvements.