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Outbound Logistics Manager

Ref: AS8623784

Exeter, England

£45,000

  • Permanent
  • D2C Fulfilment Optimisation
  • Carrier Performance Management
  • Logistics Cost Reduction

About the candidate

A logistics professional with over six years’ experience managing outbound operations across high-volume direct-to-consumer, retail and distribution environments. They bring a strong mix of analytical thinking, commercial awareness and hands-on operational know-how, with a clear focus on improving fulfilment performance, carrier service and customer experience.

They are organised, detail-led and comfortable working at pace, partnering closely with warehouse teams, internal stakeholders and third-party carriers. With experience across carrier performance, transport cost analysis, dispatch planning and logistics reporting, they would suit a permanent role where they can continue driving service improvement and cost efficiency.

What makes them great?

  • Delivered Cost Savings – Implemented process improvements within a mid-sized e-commerce operation, reducing shipping costs by around 20% while maintaining high service levels.
  • Customer-Focused Operator – Uses delivery performance data and customer satisfaction measures to improve outbound service quality and support a better end-customer experience.
  • Strong Cross-Functional Approach – Works well with warehouse, supply chain and commercial stakeholders, helping to streamline fulfilment activity and reduce shipping errors through better data accuracy.

Areas of expertise

  • Carrier Performance Management – Experienced in managing third-party carrier relationships, tracking service levels and improving key measures such as on-time delivery and customer satisfaction.
  • Outbound Logistics & Dispatch Planning – Strong background coordinating daily dispatch activity, supporting warehouse teams and optimising carrier allocation during peak trading periods.
  • Logistics Analysis & Reporting – Confident analysing transport costs, producing performance reports and using data to support budgeting, forecasting and carrier procurement decisions.