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Overseas Operations Manager

Ref: AS4181144

Aberdeen, UK

£46,000

  • Permanent
  • Efficiency Improvements
  • Regulatory Compliance Expert
  • Data-Driven Decision Making

About the candidate

The candidate is a result-oriented operations manager specialising in the travel and aviation industry, with a robust experience of over five years. Their career has been marked by roles entailing stringent management of rostering processes, thorough compliance with regulatory standards, and adept data analysis. The candidate's approach is deeply rooted in a problem-solving ethos, matched with a keen analytical mind and meticulous attention to detail. These attributes have enabled successful leadership in high-stress environments, underlining their capability to enhance operational efficiencies and team performance.

Their last role as an Operations Manager involved overseeing the scheduling and rostering of customer service agents within a regional travel company, noted for its significant market reach within its sector. Prior to this, they managed a team responsible for airport staff shifts at a mid-sized aviation firm, emphasising their versatile experience across related but distinct operational contexts.

What makes them great?

  • Efficiency Improvements: Implemented a new rostering software that resulted in a 30% efficiency boost while fully complying with labor regulations.
  • Customer Satisfaction: Spearheaded process enhancements that yielded a 15% increase in customer satisfaction through meticulous management and strategic alterations in service delivery.
  • Conflict Resolution: Reduced scheduling conflicts by 40%, thereby enhancing overall productivity and team harmony.

Areas of expertise

  • Rostering Management: Extensive experience in overseeing complex staff scheduling and rostering systems, demonstrated by previous roles in travel and aviation sectors.
  • Regulatory Compliance: Proven ability to ensure strict adherence to all relevant labor laws, safety regulations, and operational standards, safeguarding company integrity and employee welfare.
  • Data Analysis & Reporting: Skilled in utilising data to derive actionable insights, leading to improved operational strategies and enhanced team performance.