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Partnership Account Manager

Ref: AS7237891

Leicester, England

£40,000

  • Permanent
  • Public Sector Account Management
  • Customer Retention
  • Sales Growth

About the candidate

An experienced Partnership Account Manager with a strong background in managing customer accounts across the public sector. They have built a solid track record in developing long-term client relationships, improving customer satisfaction and supporting contract retention through a proactive, customer-first approach.

Commercially minded and analytical, they are confident turning client insight into practical account strategies. They work well with internal teams to improve service delivery, support KPI performance and identify opportunities for sales growth within existing customer relationships.

What makes them great?

  • Delivered sales growth: Contributed to a 20% sales increase by upselling complementary products and services to public sector clients.
  • Improved customer satisfaction: Implemented a new feedback system that helped strengthen service delivery and support improved contract retention.
  • Collaborative and customer-focused: Works closely with internal teams to secure practical solutions, maintain KPIs and deliver a positive client experience.

Areas of expertise

  • Public sector account management: Experienced in managing customer portfolios, supporting contract compliance and maintaining strong client relationships.
  • Customer retention and service improvement: Skilled in using feedback and insight to improve service delivery, satisfaction and long-term engagement.
  • Sales growth and stakeholder engagement: Confident identifying upsell opportunities, tailoring solutions and working collaboratively across teams.