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Program Manager

Ref: AS7530190

London, UK

£70,000

  • Permanent
  • Experienced In B2B E-Commerce
  • Cross-functional Leadership
  • Strategic Data Insights

About the candidate

The candidate is a seasoned Program Manager with expertise primarily within the B2B e-commerce sector and SaaS markets. Having demonstrated remarkable skill in sales operations management, they possess a robust combination of hands-on program coordination and strategic planning abilities. Their background features a proven track record in enhancing operational efficiency, improving revenue forecasting, and driving customer engagement through innovative A/B testing strategies and data analytics initiatives.

Their professional journey encapsulates roles ranging from Sales Operations Manager at a regional technology firm, where they significantly improved process implementations and CRM utilisation, to Program Coordinator at a mid-sized SaaS company. The skills developed from these experiences have equipped the candidate to manage complex projects effectively and foster necessary stakeholder relationships, ensuring projects align with strategic organisational goals.

What makes them great?

  • Proven leadership in driving a 30% increase in customer engagement through informed A/B testing initiatives, showcasing a knack for measurable improvements in customer outreach strategies.
  • Effective management of a team that crafted an automated reporting system reducing reporting time by 40%, which highlights capability in leveraging technology to streamline operations.
  • Experience in enhancing client retention by 20% through strategic analytics and collaboration, demonstrating strong stakeholder engagement and project alignment.

Areas of expertise

  • Operational Efficiency: Adept at optimising sales operations and CRM tools which resulted in marked improvements in revenue forecasting and operational flow.
  • Program Execution: Skilled in leading cross-functional teams to undertake large-scale projects, focusing on enhancing customer engagement and retaining clients through effective program rollouts and data-driven strategies.
  • Data Analytics: Proven ability to handle substantial data sets to extract actionable insights, assisting in decision-making processes that lead to improved business outcomes.